IMPORTANT LEGAL DISCLAMER.

The information on this website is not, and should not be regarded as a substitute for, legal, financial or real estate advice. The information is general information only and does not take into account your personal circumstances. Any specific questions or issues should be directed to your accountant or qualified legal practitioner.  You should carefully consider the relevance of the information to you in light of your personal circumstances. It is not intended nor should it be treated as financial nor legal advice by the reader. Neomoney does not provide advice in relation to superannuation matters, superannuation borrowings or instalment warrants, or provide legal, accounting, taxation, superannuation or investment advice or advice regarding stamp duty or other state or territory taxes nor in respect of any other matter. Neomoney Pty Ltd recommends the reader obtain advice from qualified and licensed professionals before signing any documents.

Neomoney Pty Ltd, its related entities responsible for maintaining this website and each of their respective directors, officers and agents believe that the information contained in this website is correct. However, no warranty is made as to the accuracy or reliability of the information contained in this website and, to the maximum extent permitted by law, Neomoney Pty Ltd, its related entities and their respective directors, officers and agents disclaim all liability for anything done and responsibility for any direct or indirect loss or damage which may be suffered by any person through relying on anything contained in or omitted to be done in respect of any documents supplied or arrangements entered into by you or your clients from this website.

This website contains references and links to external websites operated by third parties. Those external websites do not form part of this website and are not under the control or responsibility of Neomoney Pty Ltd or its related entities. When you link to those websites you leave this website and do so entirely at your own risk.

A link or reference in this website to an external website or a third party entity is provided for information only and does not imply an endorsement by Neomoney Pty Ltd or its related entities of that website or third party entity.

COPYRIGHT WARNING © NEOMONEY

No licence to use. No express or implied licence to reproduce the whole or any part of the Website Content is granted to any person or other legal entity including, without limitation, any party to this document or to any client of Neomoney Pty Ltd and no such licence can be granted without the prior written consent of Neomoney Pty Ltd.

Ownership. At the date of preparation of the Neomoney Website content, the copyright in this Website is owned by Neomoney Pty Ltd .

Reproducing this Publication. Other than for the purposes and subject to the conditions prescribed under the Copyright Ad 1968 (Cth) no part of the content may in any form or by any means (including, without limitation, electronic, mechanical, microcopying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without the prior written consent of Neomoney Pty Ltd.

Neomoney Pty Ltd

GPO Box 1001

Coorparoo DC, QLD, 4151.

Dispute Resolution

We are committed to providing you with the best possible service, however we understand there may be times where you are not satisfied. If this occurs please inform us verbally or in writing with the exact details of your complaint, so we can work towards a prompt and fair resolution.

If you are not satisfied with the services provided by Neomoney, please tell us so we can try to rectify the issue at hand for you. We take our customer service very seriously and will address your concerns as soon as possible.

Talk to our staff by contacting us directly on + 61 0433 181 181, or send your concerns to us in writing to the following address:

Neomoney Pty Ltd

GPO Box 1001

Coorparoo DC, QLD, 4151.

We are mindful of the need to ensure that consumers are treated fairly and with respect during the complaints handling process. Any dissatisfaction will be handled in an efficient, timely and effective manner in accordance with ASIC regulations of Internal Dispute Resolution (IDR).

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party. The complaint can be lodged with the Australian Financial Complaints Authority (AFCA):

Online: www.afca.org.au

Email: [email protected]

Phone:  1800 931 678 (free call)

Mail:      Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Privacy Policy

Thank you for visiting neomoney.com.au and reviewing our privacy policy.

This policy lets you know how we handle information we learn about you from your visit to our website. The information we receive depends on what you do when you visit our site.

We do not collect personally identifying information about you unless you provide it voluntarily.

If you merely browse our website, by reading, printing or downloading information or documents such as web pages, brochures, forms or press releases, no personally identifying information will be collected about you.

The information we collect (as do most web sites) are:

• The Internet Service Provider (ISP) through which you access the Internet.
• The Internet protocol (IP) address of the computer you are using
• The browser software that you are using.
• The operating system that you are using.
• The date and time you visit our site.
• The Web pages that you visit on our site.
• The address (URL) of the previous website you were visiting, if you linked to us from another website.

We use this information for statistical purposes only to help us make our site more useful.

If you decide to send us an electronic mail message (email), or submit information via one of our interactive forms, the message will usually contain your return email address. If you include personally-identifying information in your e-mail because you want us to address issues specific to your situation, we may use that information in responding to your request. This may require that we share the information with another person or entity if the other person or entity’s participation is necessary to effectively respond to your request / inquiry. All collected information will be a closed record to the extent allowed by local law.

Also, email is not necessarily secure against interception. Please send only information necessary to help us process your request.

On some of our Web pages we offer interactive forms that let you voluntarily submit identifying information about you or your organization/business. All submitted information is used only for the expressed purposes for which it is intended.

• Links To Other Sites:

Our policy discloses the privacy practices for neomoney.com.au. While we provide links to other web sites, once you leave neomoney.com.au, you will be going to sites that are beyond our control and you are subject to the privacy policy of that website.

Your Rights

You have the right to ask:

• Us to provide you with all the information we hold about you.
• Us to correct the information we hold if it is incorrect.
• Us for copies of our privacy policy and this document, in a form that suits you (e.g. hardcopy or email).
• A Consumer CRS not to use your information for direct marketing assessment purposes, including pre-screening.
• A CRS to provide you with a copy of any information it holds about you.

You can gain access to the information we hold about you by contacting our Privacy Officer at the following address:

Neomoney

PO Box 1001

Coorparoo, QLD, 4151

In some cases, an administration fee may be charged to cover the cost of providing the information. Our Privacy Policy also deals with our complaints process and is available on our website or we will provide you with a copy if you ask us.